Last Updated: October 2, 2026
Welcome to florentine. These Terms of Service govern your access to and use of our website and the purchase of our leather goods.
By accessing our website, browsing our products, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.
1. About Our Store
florentine operates an online store offering leather goods to customers in Australia.
These Terms of Service apply to all visitors, customers, and other users of our website.
2. Website Use
You agree to use our website only for lawful purposes and in a manner that does not:
- Violate any applicable law or regulation.
- Infringe the rights of another person or business.
- Interfere with the operation or security of our website.
- Attempt to gain unauthorized access to our systems.
- Introduce malicious software, code, or harmful material.
- Use our website for fraudulent or deceptive purposes.
- Collect or misuse information belonging to other users.
We may restrict or suspend access to our website where reasonably necessary to protect our business, customers, website, or systems.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate and up to date.
However, minor variations may occur between the appearance of a product on screen and the physical product, including variations caused by lighting, photography, device settings, or the natural characteristics of leather.
Because leather is a natural material, reasonable differences in grain, texture, colour, and appearance may occur between individual products.
4. Product Availability
Products displayed on our website are subject to availability.
We reserve the right to limit quantities, discontinue products, or change product availability at any time.
If an ordered product becomes unavailable after an order has been placed, we may contact you regarding the available options, which may include cancellation and an applicable refund.
5. Prices
Prices displayed on our website are shown in Australian dollars (AUD) unless otherwise stated.
We reserve the right to update prices, product information, and promotional offers at any time.
Any applicable taxes or other charges will be presented at checkout where required.
A price change will not normally affect an order that has already been successfully accepted and confirmed, except where an obvious pricing error has occurred.
6. Orders
When you place an order, you are making a request to purchase the selected products.
You are responsible for ensuring that the information provided during checkout is accurate and complete.
An order confirmation confirms that we have received your order. We may cancel or decline an order in circumstances including:
- Product unavailability.
- Payment failure or authorization issues.
- Incorrect pricing or product information.
- Suspected fraud or unauthorized activity.
- Incorrect or incomplete order information.
- Other legitimate circumstances affecting our ability to fulfill the order.
Where an applicable payment has already been made for an order that we cancel, an eligible refund will be processed.
7. Payment
We currently accept payments through Stripe.
Payment must be successfully authorized or confirmed before an order can be processed for fulfillment.
We do not intentionally store complete payment card details on our own systems. Payment information is processed through Stripe's payment infrastructure.
You are responsible for providing valid payment information and ensuring that you are authorized to use the selected payment method.
8. Order Cut-Off Time
Our standard order cut-off time is 2:00 PM AEST, Monday to Friday.
Orders placed after the daily cut-off time may be processed on the next applicable business day.
Orders placed on weekends or public holidays may also be processed on the next applicable business day.
The cut-off time relates to order processing and does not guarantee delivery on a particular date.
9. Shipping and Delivery
We currently offer free shipping throughout Australia.
Our standard estimated delivery timeframe is:
- Handling: 1–2 business days
- Transit: 3–4 business days
- Total estimated shipping time: 4–6 business days
These delivery periods are estimates and are not guaranteed delivery dates.
Delivery may be delayed by circumstances outside our reasonable control, including carrier disruptions, severe weather, public holidays, transportation issues, incorrect address information, or unusually high delivery volumes.
10. Returns
We offer free returns within 30 days of receiving an order, subject to the requirements of our Return Policy.
Products should generally be returned in their original condition and should not have been unnecessarily used, damaged, altered, or modified.
Additional return requirements and procedures are set out in our Return Policy.
Nothing in these Terms limits any rights you may have under applicable Australian consumer law.
11. Refunds
Where a refund is approved, it will generally be processed through the original payment method where possible.
Our standard refund processing time is 4–6 business days after an approved refund has been processed.
The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Refunds remain subject to our Refund Policy and applicable Australian consumer law.
12. Customer Responsibilities
When using our website or placing an order, you agree to:
- Provide accurate and complete information.
- Keep your contact and delivery details up to date.
- Use a payment method you are authorized to use.
- Review your order details before completing checkout.
- Follow applicable return and delivery instructions.
- Use our website lawfully and responsibly.
13. Intellectual Property
Unless otherwise stated, content on our website, including text, product descriptions, photographs, graphics, logos, designs, layouts, and other materials, may be owned by or licensed to us.
You may view and use website content for personal, non-commercial purposes in connection with using our website and purchasing our products.
You must not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our website content without appropriate authorization.
14. Third-Party Services
Our website may use third-party services to support functions such as payment processing, website hosting, security, analytics, communications, and delivery.
Third-party services may operate under their own terms and privacy policies.
We are not responsible for the independent policies, practices, availability, or content of third-party services.
15. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.
Website access may occasionally be affected by maintenance, technical problems, security issues, hosting problems, or circumstances outside our reasonable control.
16. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for losses or damage resulting from circumstances outside our reasonable control, including internet disruptions, third-party service failures, delivery delays, or unauthorized access caused by circumstances beyond our reasonable control.
Nothing in these Terms excludes, restricts, or modifies any liability or consumer guarantee that cannot legally be excluded, restricted, or modified under applicable Australian law.
17. Australian Consumer Law
Our products and services are subject to applicable Australian consumer protection laws, including the Australian Consumer Law.
Nothing in these Terms is intended to exclude, restrict, or replace any mandatory rights, guarantees, remedies, or protections available to consumers under applicable law.
Where applicable law provides a right or remedy that differs from these Terms, the applicable legal requirement will prevail to the extent of any inconsistency.
18. Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, and protect personal information.
19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices, or applicable legal requirements.
Updated Terms will be published on this page with a revised Last Updated date.
Your continued use of the website after updated Terms are published may constitute acceptance of the revised Terms to the extent permitted by law.
20. Governing Law
These Terms are governed by the laws applicable in Australia.
Any disputes will be handled in accordance with applicable Australian laws and the jurisdiction of the courts or tribunals that have lawful authority over the matter.
21. Contact Us
If you have questions about these Terms of Service, your order, our products, or our services, please contact us using the business information below.
Business Information
Business Name: florentine
Legal Business Name: CICCHETTI QVB PTY LTD
Contact Number: +61410306543
Business Address: Shop 22, Level 2, QVB, 455 George St, Sydney NSW 2000
Support Email: Info@florentine.site
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Australian Eastern Standard Time (AEST)