Last Updated: October 2, 2026
This Legal Notice applies to the florentine website and provides information about the business responsible for operating the website, its content, products, and services.
By accessing or using this website, you agree to use it lawfully and in accordance with our applicable policies and Terms of Service.
1. Business Identification
The website is operated by CICCHETTI QVB PTY LTD, trading under the business name florentine.
The business provides leather goods to customers throughout Australia.
2. Website Content
We make reasonable efforts to ensure that the information published on our website is accurate, current, and useful.
This may include:
- Product descriptions
- Product specifications
- Product photographs
- Prices
- Shipping information
- Return information
- Payment information
- Customer support information
- Other website content
However, minor differences may occur between product photographs and the physical products, including differences caused by lighting, screen settings, photography, and the natural characteristics of leather.
We reserve the right to correct errors, update information, modify product details, or change website content when reasonably necessary.
3. Product Information
Our website offers leather goods for customers in Australia.
Leather is a natural material and individual products may have reasonable variations in:
- Grain
- Texture
- Colour
- Surface appearance
These natural variations do not necessarily indicate a product defect.
Customers should review the relevant product information before placing an order.
4. Pricing Information
Prices displayed on the website are generally shown in Australian dollars (AUD) unless otherwise stated.
We make reasonable efforts to display accurate pricing information. However, an obvious pricing or information error may occasionally occur.
Where an obvious error affects an order, we may contact the customer to discuss the applicable options, subject to applicable law.
5. Intellectual Property
Unless otherwise stated, the content available on this website, including text, photographs, product descriptions, graphics, logos, designs, layouts, and other materials, is owned by or licensed to us.
You must not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without appropriate authorization.
You may access and use website content for lawful personal purposes in connection with browsing our website and purchasing our products.
6. Website Use
You must not use this website for unlawful, fraudulent, abusive, or unauthorized purposes.
You must not attempt to:
- Gain unauthorized access to our systems.
- Interfere with website functionality.
- Introduce malicious software or harmful code.
- Misuse website content.
- Collect information about other users without authorization.
- Conduct fraudulent transactions.
- Circumvent website security measures.
We may restrict or suspend access where reasonably necessary to protect our website, customers, systems, or business.
7. Third-Party Services
Our website may rely on third-party providers for services such as payment processing, hosting, security, analytics, communications, and delivery.
Third-party providers may operate under their own terms and privacy policies.
We are not responsible for the independent content, availability, security, or policies of third-party websites or services.
8. Payment Processing
Payments made through our website are processed using Stripe.
We do not intentionally store complete payment card details on our own systems.
Payment processing is subject to the applicable terms, security measures, and policies of Stripe and the relevant financial institution or payment provider.
9. Shipping Information
We offer free shipping throughout Australia.
Our standard estimated shipping timeframe is:
- Handling: 1–2 business days
- Transit: 3–4 business days
- Total estimated shipping time: 4–6 business days
Our standard order cut-off time is 2:00 PM AEST, Monday to Friday.
Orders placed after the cut-off time, on weekends, or on applicable public holidays may be processed on the next applicable business day.
Delivery estimates are not guaranteed delivery dates and may be affected by circumstances outside our reasonable control.
10. Returns and Refunds
We offer free returns within 30 days of receiving an order, subject to our Return Policy.
Where a refund is approved, our standard refund processing time is 4–6 business days after the refund has been processed.
Additional requirements and procedures are provided in our applicable Return and Refund Policies.
11. Australian Consumer Law
Nothing in this Legal Notice or any other website policy is intended to exclude, restrict, or modify any rights, guarantees, remedies, or protections that cannot legally be excluded, restricted, or modified under applicable Australian law.
Customers may have rights under the Australian Consumer Law, including applicable consumer guarantees.
Where a mandatory legal requirement conflicts with a provision of our website policies, the applicable legal requirement will prevail to the extent of the inconsistency.
12. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.
Website availability may be affected by maintenance, technical issues, hosting problems, security events, telecommunications problems, or other circumstances outside our reasonable control.
13. External Links
Our website may contain links to external websites or services.
These links are provided for convenience or functionality. We do not necessarily control or endorse the content, availability, privacy practices, or policies of external websites.
You should review the applicable terms and privacy policies of any third-party website you visit.
14. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy.
Our Privacy Policy explains how personal information may be collected, used, disclosed, stored, and protected.
15. Changes to This Legal Notice
We may update this Legal Notice from time to time to reflect changes to our business, website, services, legal requirements, or policies.
Any updated version will be published on this page with a revised Last Updated date.
16. Contact
If you have questions regarding this Legal Notice, our website, products, orders, or services, please contact us using the business information below.
Business Information
Business Name: florentine
Legal Business Name: CICCHETTI QVB PTY LTD
Contact Number: +61410306543
Business Address: Shop 22, Level 2, QVB, 455 George St, Sydney NSW 2000
Support Email: Info@florentine.site
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Australian Eastern Standard Time (AEST)