Last Updated: October 2, 2026
Welcome to florentine. We sell leather goods and offer shipping throughout Australia. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
1. Shipping Availability
We currently offer free shipping throughout Australia.
Orders can be delivered to eligible residential and business addresses within Australia.
At this time, we do not charge a standard shipping fee for eligible Australian deliveries.
2. Order Processing Time
Our standard handling time is 1–2 business days.
Handling time begins after your order has been successfully placed and payment has been confirmed.
Orders may require additional processing time in certain circumstances, including payment verification, order information issues, unusually high order volumes, or circumstances outside our reasonable control.
3. Order Cut-Off Time
Our standard order cut-off time is 2:00 PM AEST, Monday to Friday.
Orders placed after the daily cut-off time may be processed on the next applicable business day.
Orders placed on weekends or public holidays may also begin processing on the next applicable business day.
The cut-off time relates to order processing and does not guarantee delivery on a particular date.
4. Transit Time
Once an order has been processed and dispatched, the standard estimated transit time is 3–4 business days.
Transit time begins after the order has been handed over to the applicable delivery provider.
Actual delivery times may vary depending on the destination, carrier operations, public holidays, weather, transportation conditions, or other circumstances outside our reasonable control.
5. Total Estimated Delivery Time
Our standard estimated delivery timeframe is:
- Handling: 1–2 business days
- Transit: 3–4 business days
- Total estimated shipping time: 4–6 business days
These are estimates rather than guaranteed delivery dates.
6. Shipping Costs
We currently provide free shipping throughout Australia.
No standard shipping charge is added to eligible Australian orders at checkout.
If any exceptional delivery charge applies to a particular order or destination, it will be communicated before the order is completed.
7. Delivery Address
Please make sure your shipping address is complete and accurate when placing your order.
We are not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated address information supplied by the customer.
If you notice an address error after placing an order, contact our support team as soon as possible. We will try to assist, but changes may not be possible once an order has been processed or dispatched.
8. Order Tracking
Where tracking information is available, it may be provided after your order has been dispatched.
Tracking information is supplied by the applicable delivery provider and may take some time to become active after dispatch.
Once tracking information has been provided, you can use the relevant carrier's tracking system to monitor the progress of your delivery.
9. Delivery Delays
Although we aim to meet the estimated delivery timeframe, delays can occur due to circumstances outside our reasonable control.
These may include:
- Severe weather
- Public holidays
- Transportation disruptions
- Carrier delays
- High delivery volumes
- Incorrect or incomplete delivery information
- Address access issues
- Events affecting transportation networks
- Other unforeseen circumstances
Where a delay occurs, we will provide reasonable assistance where possible.
10. Missed Deliveries
If a delivery cannot be completed because nobody is available to receive it, the delivery provider may leave the parcel in a suitable location, attempt delivery again, or provide instructions for collection, depending on the carrier's procedures.
Please follow any instructions provided by the delivery provider.
11. Lost or Missing Orders
If your order appears to be delayed or has not arrived within a reasonable period after the estimated delivery timeframe, please contact our support team.
We may request your order number, delivery address, tracking information, and other relevant details so that we can investigate the delivery status.
Where appropriate, we may work with the delivery provider to investigate the matter.
12. Damaged Packages
If your package appears damaged when delivered, please inspect the product as soon as reasonably possible.
If the product itself has been damaged, contact us promptly and provide your order details and clear photographs of the product and packaging where possible.
We will review the issue and provide appropriate assistance in accordance with our Returns and Refund Policies and applicable Australian consumer law.
13. Incorrect or Missing Items
If your order contains an incorrect product or an item appears to be missing, please contact our support team as soon as possible.
Provide your order number and details of the issue so that we can investigate and determine the appropriate resolution.
14. Delivery to Remote or Special Locations
Delivery times may vary for remote, regional, or otherwise less accessible Australian locations.
Such destinations may require additional transit time depending on the delivery provider's network and service availability.
The standard 4–6 business day estimate may therefore not apply in every circumstance.
15. Business Days
For this Shipping Policy, business days generally refer to Monday through Friday, excluding applicable public holidays.
Weekends and public holidays are not normally included when calculating handling or transit time.
16. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, delivery providers, processing procedures, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
Business Information
Business Name: florentine
Legal Business Name: CICCHETTI QVB PTY LTD
Contact Number: +61410306543
Business Address: Shop 22, Level 2, QVB, 455 George St, Sydney NSW 2000
Support Email: Info@florentine.site
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Australian Eastern Standard Time (AEST)