Contact information
Contact us
We’re here to help. If you have a question about our leather goods, an existing order, shipping, returns, refunds, payments, or anything else related to florentine, our support team is happy to assist.
Get in Touch
Email Support
For general enquiries, order assistance, product questions, returns, or other support requests, email us at:
Phone Support
You can also contact us by phone:
+61410306543
Live Chat
Our Live Chat Support is available 24/7 for assistance with general questions and support enquiries.
Business Hours
Our standard business hours are:
Monday – Friday
9:00 AM – 5:00 PM
Time Zone: Australian Eastern Standard Time (AEST)
Messages received outside our standard business hours may be answered during the next available business period.
Order Support
If you are contacting us about an existing order, please include your order number whenever possible. This helps us locate your order and provide assistance more efficiently.
For return or product-related enquiries, it can also be helpful to include photographs where relevant.
Shipping Questions
We offer free shipping throughout Australia.
Our standard estimated delivery timeframe is:
- Handling: 1–2 business days
- Transit: 3–4 business days
- Total estimated delivery: 4–6 business days
Our standard order cut-off time is 2:00 PM AEST, Monday to Friday.
Returns and Refunds
We offer free returns within 30 days of receiving an order, subject to our Return Policy.
For approved refunds, our standard refund processing time is 4–6 business days after the refund has been processed.
If you need assistance with a return or refund, please contact us with your order number and relevant details.
Visit Us
Business Address:
Shop 22, Level 2, QVB
455 George St
Sydney NSW 2000
Australia
Business Information
Business Name: florentine
Legal Business Name: CICCHETTI QVB PTY LTD
Contact Number: +61410306543
Business Address: Shop 22, Level 2, QVB, 455 George St, Sydney NSW 2000
Support Email: Info@florentine.site
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Australian Eastern Standard Time (AEST)